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Frequently asked question

What are the shipping times ?

We take 2 -4 days to process your order then 1 to 2 weeks to deliver it to you.

Do you ship anywhere in the world?

Not only in Canada and for the moment.

Where do we ship your product from ?

Our offices are located in Montreal, Canada. Our warehouse is located in China.

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us via email info@zenora.store

Do you accept returns ?

Yes absolutely at Zenora it is customer satisfaction above all send us an email if you are not satisfied with our product explain to us why so that we can improve and return the product to us

I received a damaged item. What can I do ?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: zenora80@gmail.com and we will send you another one as quickly as possible.

I still haven't received my order. What is taking so long ?

We apologize for the delay. Sometimes shipping may take longer than expected due to customs clearance. You can track your package and see where it is at any time.